Privacy Policy

When you enquire or discuss a booking, you may provide:

• Your name and phone or WhatsApp number.
• Your email address, where provided.
• Your proposed event dates, venues and type of occasion.
• Your estimated guest count, budget and requested services.
• Messages, reference photographs and other details you choose to share.

If you make a booking, we may also keep the quotation, agreement, billing details and correspondence needed to manage your event.

Please share only information relevant to your enquiry. If you provide another person’s details or photographs, make sure you have their permission.

We use your information to:

• Respond to your questions and discuss availability.
• Understand your plans and prepare quotations.
• Arrange consultations and communicate about your booking.
• Plan and manage the services you have agreed with us.
• Maintain booking and payment records.
• Resolve questions, changes or complaints relating to our services.

We may contact you by phone, WhatsApp or email, depending on the details you provide and how you communicate with us.

We do not use enquiry phone numbers or email addresses to send promotional messages.

Enquiry information is stored in our email accounts, website enquiry records and spreadsheets.

Access is limited to authorised team members who need the information to respond to enquiries or manage bookings. Where necessary, our website support provider, SARK WEB, may access website records to maintain the site or resolve technical issues.

The providers that operate our website hosting, email and other digital tools also process information as part of delivering those services. Some providers may process or store information outside Nepal.

We do not sell enquiry information or share it with event vendors for their own use. We may disclose information where required by applicable law or a valid legal request.

Our website uses Google Analytics 4 to understand how visitors use the site and which pages are useful.

Google Analytics may collect information such as pages viewed, interactions, referring websites, browser and device details, and approximate location. It uses cookies and similar identifiers to distinguish visits and measure website activity.

You can manage or delete cookies through your browser settings. Blocking cookies may affect some website functions.

For more information about Google’s handling of data, read Google’s Privacy Policy .

Enquiries that do not become bookings are generally retained for approximately one year to allow time for planning discussions and follow-up. After this period, records are reviewed and information no longer needed is deleted.

If an enquiry becomes a booking, relevant information forms part of our booking records. Agreements, invoices and related records may be kept longer for accounting, legal obligations or resolving disputes.

The enquiry retention period does not determine how long Google Analytics stores website activity data, which follows its separate retention settings.

Our website includes photographs and stories from weddings and other events.

Submitting an enquiry does not give us permission to publish your photographs or event details. Permission for using private event content is handled separately.

If a photograph or diary includes you and you have a concern about its use, contact us with the page link and details so we can review it.

You can contact us to:

• Ask what personal information we hold about you.
• Request a correction to inaccurate information.
• Ask us to delete information that is no longer needed.
• Ask us to stop following up on an enquiry.
• Raise a concern about how your information or photographs are used.

We may need to confirm your identity before acting on a request. Where records must be retained for legal obligations or an unresolved booking matter, we will explain the relevant limitation.

Our website may link to services such as WhatsApp, Google Maps and social media platforms.

When you open these services or communicate through them, their own privacy policies also apply.

We may update this policy when our services, website tools or information-handling practices change. The latest version will appear on this page with an updated date.